Author: Culliford

Culliford House celebrates ‘Platinum’ Award of National Gold Standards Framework




We are pleased to announce that we have achieved ‘Platinum’ status after upholding the stringent GSF Standards following our re-accreditation visit November last Year.

The GSF is a leading national standard and gives outstanding training to all those providing end of life care ensuring better lives for people along with recognised standards of care.

Suzanne Jackson Proprietor and Registered Manager said “with end of life care you only get one chance to get it right. We have a very strong team of individuals and work as one big extended family to give our residents the best experience we can, right up to their final days. Being able to receive this award again demonstrates our ongoing commitment to give the highest standards of care and we look forward to the on-going development with the GSF at Culliford House.”

As well as upholding the GSF Standards. Culliford House has also implemented numerous innovative projects to benefit the lives of our residents. One of these includes the ‘Red Bag’ Scheme, which ensures easy recognition of care home residents on the acute pathway with a stand out ‘Red Bag’. This, along with standardised documentation such as hospital transfer passports, Advance Care Plans and the development of treatment escalation planning is improving ‘Patient’ outcomes for all.

The collection of the award has been postponed until October this year and by the end of the year we plan to celebrate our success with you all.

Weekly update and News 3rd April 2020

With the situation regarding the coronavirus (COVID-19) outbreak evolving daily, we are following the government guidance to ensure that we continue to act in the best interest of the people who live, visit and work at Culliford House.

Our Coronavirus Committee is reviewing and monitoring the situation every day, so that we take a proactive and flexible approach to our response and working practices in order to protect our residents and ensure they continue to receive the highest quality of care.

We will share updates with you as the situation progresses. If you have any questions regarding our plans to manage the outbreak of coronavirus, you can email

Visiting Culliford House

To prevent the spread of coronavirus a decision was made on 18th March to close the home to Relatives and all non-essential visitors.

The following procedures are currently in place:

  • Culliford House will only allow essential visits, this means for anyone who is extremely ill, on end of life or if it is a visiting professional e.g District Nures.
  • All deliveries to Culliford House must be left at the door/drop off point and delivery people must not access the home.
  • Contactors will only be able to access the home for essential works on a pre-agreed basis.
  • Any staff or contractors who display flu like symptoms (specifically – shortness of breath, fever, cough or cold) will not be able to access the home. NHS England guidelines states anyone with mild symptoms must now self-isolate for a minimum of 7 days.
  • All external entertainers/performers and hairdressers will not be permitted to access our home during the pandemic.


Staying in contact

We know this is an uncertain and worrying time for everyone, and the “social distancing” and safeguarding measures we have in place for visiting Culliford, while necessary, go against our nurturing instincts as humans.  We are working hard to support the use of technology to allow video calls to take place over Skype or Face Time to help with this. Our Facebook page and website is a great way to see what our home is doing and for keeping up-to-date on everything your loved ones are doing.

Our residents (and staff) would also love to receive cards, letters, pictures etc from you and your family/friends, so please do send them to us.

Easter Tea

As I mentioned last week, although we will not be holding our annual Easter Tea, we have plans in place to make sure everyone has a special day.

Raffle tickets can still be purchased by putting some money into an envelope with your name and amount enclosed for ‘Easter Raffle’. If you post envelope through our letter box ring the door bell and keep your distance from the door we can acknowledge the receipt of your money.

The draw will take place on Easter Sunday. Tickets are £1.00 a ticket

Staffing and recruitment

The work of all Culliford House staff is critical to the COVID-19 response and therefore all of our staff are granted the Key Worker status. This ensures that we can maintain our staffing levels as those with children are prioritised for education provision. We are continuing to work with our staff team to make sure that we can maintain the well being and safety of our residents in the event of any member of staff needing to self-isolate.

We would also like to welcome Erin to the team. Erin has been with us since January this year on work experience from Weymouth College. Erin will be joining the team working part-time and we look forward to welcoming her to the Culliford Family.

I will continue to keep you updated weekly with what we’ve been up to and Covid19 information and updates.


Take Care and Keep Safe.

Jeanette A’Court

Quality Manager

Weekly update and News 27th March 2020

The last couple of weeks has been an extraordinary time for everyone with much stricter restrictions on people leaving their homes to protect the most vulnerable and stringent measures being implemented at Culliford House for those we care for.

We understand that this must be an anxious time for all our residents, families and friends. But such measures have been imposed on us by Government for a very good reason which will protect us all in these extraordinary times.

Please be reassured that we will continue to give your loved one the best possible care. They may not be seen in person for the duration of the restrictions, but they can still enjoy warmth, love and friendship in the company of their other family at Culliford House.

In the meantime, you can keep in contact with your relative via phone and visit them virtually via video calling. Janet and Steph will contact you to arrange this link with you. For those unable to receive video calls we will be arranging an update with you regarding your relative’s wellbeing. Thank you to all those that have replied and given your face time details.

Moving forward, and as information and guidance from the government is being updated regularly, we will continue to keep you updated with all information regarding our responses to these measures and any changes to the care we provide. We will also be keeping you up to date with what we’ve been up to day to day!

Information will be available on our:


via email – Weekly update

Facebook page (link on our website) and sending out electronic newsletters via mail chimp.

Coronavirus update 17th March – Lockdown

Culliford House will be on Lockdown as of Wednesday 18th March

On Monday, Prime Minster Boris Johnson announced significant new measures;

Anyone with a fever or persistent cough should stay at home for seven days if they live alone or 14 days if they live with others. Anyone who lives with someone displaying coronavirus symptoms should also stay at home for 14 days. People who have to isolate themselves should ask others for help.
Everyone should stop non-essential contact with others. This is particularly important for people over 70, those with underlying health conditions and pregnant women.
People should work from home where they can.
People should avoid places like pubs, clubs and theatres. This applies especially to those in London which is “a few weeks ahead” of the rest of the UK.
People should stop all unnecessary travel.

By the weekend, those with the most serious health conditions should be largely shielded from social contact for 12 weeks.

We are committed to ensuring that we keep all our residents and staff as safe as possible and as a preventative measure we are asking visitors, including family members to not visit the home until further notice.

We have not taken this decision lightly, and appreciate that this may cause some discomfort, but feel that this is a necessary step to take.

In addition, we are limiting visits overall, and visits from the local community and external entertainment has also been cancelled for the foreseeable future.

Our staff will do all that they can to ensure that life at Culliford remains as comfortable and sociable as possible. We will ensure that vital medical visits are made but will be sure that only medical visitors who are not displaying symptoms come in and adhere to our infection prevention measure when entering and leaving the building.

We would really appreciate your support with these measures and please be reassured that we are closely following and complying with the public Health authorities to ensure that we keep our residents safe and that are staff are supported to continue to deliver great care.

We do of course welcome family and friends to maintain telephone contact and are currently explore further ways to keep you in touch.

Thank you in advance for your co-operation and understanding.

Coronavirus Update – 13th March 2020

Following yesterdays Government announcement, we will continue with restricted visiting times for relatives and friends

Times are currently

2.30 – 3.30pm & 6.30pm – 7.30pm

There are many unknowns about the development of this virus over the coming weeks and months:

We will continue to monitor and review as circumstances change and keep you informed of any changes.



Coronavirus Update



Culliford House COVID19 Update  Wednesday 11th March 2020

Actions we are now currently going to be taking at this time

  1. Preventing the spread of infection

There is currently no vaccine to prevent COVID-19. The best way to prevent infection is to avoid being exposed to the virus.

There are general principles anyone can follow to help prevent the spread of respiratory viruses, including:

    • washing your hands often – with soap and water or use alcohol sanitiser that contains at least 60% alcohol if hand washing facilities are not available – this is particularly important after taking public transport. Guidance is available on hand washing
    • covering your cough or sneeze with a tissue, then throwing the tissue in a bin. See Catch It, Bin It, Kill It
    • people who feel unwell should stay at home and should not attend work
  • employees of Culliford House should wash their hands:
  • before leaving home
  • on arrival at work
  • after using the toilet
  • after breaks and sporting activities
  • before food preparation
  • before eating any food, including snacks
  • before leaving work
  • on arrival at home


  • avoid touching your eyes, nose, and mouth with unwashed hands




  • We have now restricted visiting times for relatives


  1. These are 2.30 – 3.30pm & 6.30pm – 7.30pm

If we enter the delay phase, we will have taken further measures which may result in an emergency Rota which will affect normal shift pattern to accommodate some of the restrictions that may be imposed.


Daily Cleaning – this will be increased and the frequency of cleaning and disinfecting of touched objects and surfaces will be implemented.


Staff uniforms – staff are to come to work in their normal clothes and shoes then change into uniform and work shoes on arrival.


Guidance on facemasks

During normal day-to-day activities facemasks do not provide protection from respiratory viruses, such as COVID-19 and do not need to be worn by staff in any of these settings. Facemasks are only recommended to be worn by infected individuals when advised by a healthcare worker, to reduce the risk of transmitting the infection to other people.

Public Health England recommends that the best way to reduce any risk of infection for anyone is good hygiene and avoiding direct or close contact and wearing PPE


if staff are worried about their symptoms or those of a family member or colleague, please call NHS 111. They should not go to their GP or other healthcare environment

We will keep abreast of any further developments and keep you updated with further advice as we get it.

Many thanks for your co-operation

Suzanne Jackson






Corona Virus Update

Coronavirus – Visitor Information

Information is from Public Health England

Information about the virus

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. COVID-19 is a new strain of coronavirus first identified in Wuhan City, China in January 2020.

The incubation period of COVID-19, is between 2 to 14 days. This means that if a person remains well 14 days after contact with someone with confirmed coronavirus, they have not become a case.

3. Signs and symptoms of COVID-19

The following symptoms may develop in the 14 days after exposure to someone who has COVID-19 infection:

  • cough
  • difficulty in breathing
  • fever

Generally, these infections can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

4. How COVID-19 is spread

From what we know about other coronaviruses, spread of COVID-19 is most likely to happen when there is close contact (within 2 metres) with an infected person. It is likely that the risk increases the longer someone has close contact with an infected person.

Respiratory secretions containing the virus are most likely to be the most important means of transmission; these are produced when an infected person coughs or sneezes, in the same way colds spread.

There are 2 main routes by which people can spread COVID-19:

  • infection can be spread to people who are nearby (within 2 meters) or possibly could be inhaled into the lungs
  • it is also possible that someone may become infected by touching a surface, object or the hand of an infected person that has been contaminated with respiratory secretions and then touching their own mouth, nose, or eyes (such as touching door knob or shaking hands then touching own face). Our current understanding is that the virus doesn’t survive on surfaces for longer than 72 hours.

There is currently little evidence that people without symptoms are infectious to others.

Closure of the residential setting and other actions if staff, members of the public or residents are undergoing COVID-19 testing and they have been in the office, workplace or residential setting

No restrictions or special control measures are required in these settings while a member of staff or resident is waiting for laboratory test results for COVID19. In particular, there is no need to close or send staff home at this point. As a precautionary measure, the NHS are currently testing a very large number of people who have travelled back from affected countries, the vast majority of whom test negative. Therefore, until the outcome of test results is known there is no action that needs to be taken.

We will keep you updated with further advice as we get it. At present we advise Staff and visitors coming into Culliford House all have a part to play in infection prevention & control. It is important that standard infection prevention & control procedures are closely adhered to. You can help by following a few simple guidelines when visiting a care home.

The Culliford Choir


So many residents love to sing and there is evidence supported by the Alzheimer’s Society that it is great for the brain. It also helps to build a sense of community and belonging and lifts your mood. At Culliford House we have our very own choir group who meet every fortnight; on a Thursday evening with the idea that eventually we can invite family and friends to join us and improve the size of the choir. Again, this is a brilliant opportunity to show transparency, friendship and community and we really hope that the residents and their relatives will enjoy participating.

Following the success of our summer concert, we are planning to have a Christmas concert at Culliford House on Thursday 19th December at 6 pm.



All Souls Service


Our service of remembrance took place on Thursday 31st October 2019 at 11 am

We were joined by residents, family past and present and staff to hold a special service and prayers led by Lay Minister Allen Knott. It’s a time to remember and pray for deceased family members and friends. All Souls’ Day is closely associated with All Saints’ Day (November 1), as both are known collectively as Hallowtide.