Weekly News Update 7th August 2020 -COVID-19 Visiting information for relatives

Can I visit my family member?

For the moment we are unable to offer visits without an appointment or entry into the building itself. We hope you will be able to arrange to visit your loved one in one of the following ways:

  • Designated outdoor areas
    We will set aside an outside designated area where visits can take place, such as the garden.
  • Window visits
    Where a garden visit cannot take place, a ground floor window visit will be considered in a dedicated space via patio doors or through an open window.

As long as your relative is well enough to go into the garden, we will arrange for you to see and talk to them there. We will ask you to maintain two metre social distancing and request that you wear your own face covering.

Should your loved one become acutely unwell or be approaching their final days of life we are able to accommodate essential visits. In these circumstances we can allow up to two relatives from the same household at any time to visit subject to the following arrangements:

  • Your temperature must be taken by the Head of Care or Senior Carer before coming into the home and this must be below 37.8C.
  • Relatives must be open and honest and inform the Home if they have been isolating or symptomatic in the previous 14 days
  • In compliance with our infection prevention measures you will be asked to use hand gel to sanitise hands
  • You will need to wear the appropriate PPE during the visit. A donning and doffing station for this will made available in the front porch

What is the process for visiting

  • Visits are by appointment only so please telephone the home to arrange a slot.
  • Visits will generally be for a maximum of 30 minutes. Those who travel extensive distances to visit a relative may be granted an extended visit by prior agreement where this can be accommodated.
  • Residents can receive up to two visitors at a time
  • Visitors are always required to maintain a minimum safe distance of at least 2 metres.
  • Visitors should wear their own face covering.
  • Unfortunately, we are unable to offer refreshments during visits

How to arrange a garden Visit

  • You should telephone the home to book a visit.
  • Visits will be for a maximum of 30 minutes and limited to two visitors from the same household.
  • We aim to ensure all our residents receive a visit wherever possible and so the number of pre-bookable visit times may be limited.
  • If you arrive late for your pre-booked visit, the length of your visit will be reduced to ensure that other visits can go ahead on time.
  • If you decide to cancel your visit, please let the Home know as soon as possible.

On arrival

  • Please ring the main doorbell
  • You will be asked to sign attendance register and a temperature check will be taken.
  • In compliance with our infection prevention measures you will be asked to use hand gel to sanitise hands and advised to wear your face covering.
  • Staff will then take you to the designated outside visiting area

Our priority continues to be preventing the spread of Covid-19 and maintaining the safety and well-being of our residents, their visitors and our staff. We hope you will understand that by permitting even restricted visiting in this way we cannot guarantee that the risk of infection is removed completely, but by following these measures, we can significantly minimise that risk.

If you have any queries regarding our management of Covid-19, you can email jeanette.acourt@cullifordhouse.co.uk

Information will continue to be available on our website: www.cullifordhouse.co.uk, via email, our Facebook page and sending out electronic newsletters via mail chimp. If you would like to sign up to receive news, please follow our link on our website

With the ongoing help and co-operation of all our relatives, visiting professionals, contractors, and staff, we are managing to keep all our residents safe and well and free from the COVID-19 virus.

Many thanks again for your ongoing patience and co-operation.