At Culliford House, we believe that every person has the right to be treated with dignity, respect, kindness and compassion.
Dignity is much more than the care we provide. It is about how we treat people, how we communicate and how we make them feel. It means recognising each person as an individual, respecting their choices and preferences, protecting their privacy and ensuring that their voice is heard.
We are proud to have registered with Dignity in Care and to have appointed a Dignity Champion at Culliford House. This forms part of our ongoing commitment to promoting dignity and respect throughout our home and ensuring that it remains at the heart of our everyday practice.
Our Dignity Champion
Our Dignity Champion will help us to keep dignity at the forefront of everyday practice and encourage everyone within Culliford House to think about what dignity means and how we demonstrate it.
This includes not only our care team, but our housekeeping, kitchen, Living well, administration and management teams. Every member of our team has a role to play in ensuring that residents experience dignity and respect in every interaction.
Our Dignity Champion will work alongside residents, families, friends and colleagues to recognise what we do well, identify opportunities for improvement and share ideas about how we can continue to make a positive difference.
The 10 Dignity Do’s
As part of our commitment, we will be using the 10 Dignity Do’s – the 10 Core Principles for Providing High Quality Care.
We will use the 10 Dignity Do’s to help us:
- Promote a culture of respect where every individual is valued.
- Treat people as individuals, recognising their unique needs, wishes and preferences.
- Respect people’s privacy and personal space.
- Support choice and control, enabling residents to have as much independence as possible.
- Listen to people and value their views and opinions.
- Communicate with kindness, patience and understanding.
- Protect people’s dignity during personal care and everyday activities.
- Promote equality and inclusion, ensuring everyone is treated fairly.
- Work in partnership with residents, families and those important to them.
- Reflect, learn and continually improve the quality of care and experience we provide.
We will use the 10 Dignity Do’s as a framework for discussion, reflection and learning, helping us to recognise our strengths and identify where we can continue to improve.
A Message from Our Dignity Champion – Steve Fletcher
“I was very pleased to be considered to be the Dignity Champion at Culliford House. I would like to think it is because I demonstrate good practice, along with other skills, when I carry out my job as a carer.
Dignity and respect have always been important to me. They are things I would wish for myself, so it is important to offer the same to others, whatever walk of life they may come from.
Working in care has taught me that dignity is a skill that develops through experience and reflection. It is not necessarily something that we automatically understand, and people may not always be aware of what dignity means or how it can be promoted through everyday actions.
Being a Dignity Champion at Culliford House gives me the opportunity to encourage all carers, cleaners, cooks, managers and administration staff to reflect on their own behaviour and understanding of dignity.
To do this successfully, I will need the support of our residents, their families and friends, and our staff. Together, we can identify what we do well in relation to dignity and where we could do more to improve.
I would like to share my role with others and involve our residents, family members, friends and colleagues in our dignity journey. Dignity belongs to everyone, and together we can make a positive difference.”
Our Promise
We will continue to listen, learn and reflect, ensuring that dignity remains at the heart of the care and support we provide at Culliford House.
Dignity is everyone’s responsibility – together, we can make a difference.
