COVID-19 information for Relatives

We have provided information about how we are responding to COVID-19 pandemic at Culliford House.

COVID-19 information for Relatives
We have provided information about our continued response to the COVID-19 pandemic at Culliford House.

Can I visit my family member?
On Monday 17th May the government announced that every care home resident can nominate up to 5 named visitors who will be able to enter the home for regular visits? To reduce the risk of infection residents can have no more than 2 visitors at a time or over the course of one day.

We also off the following options for visiting and keeping connected.

  • Designated outdoor areas – We will set aside an outside designated area where visits can take place, such as the garden.
  • Window visits – where a garden visit cannot take place, a ground floor window visit will be considered in a dedicated space via patio doors or through an open window.
  • Other contact can still be supported via letters, emails, telephone calls and video calls using Skype/Zoom/Facetime.

If your relative or loved one is well enough to receive a visit, go into the garden or pod, we will arrange for you to see and talk to them there. Visits will be for a maximum of 1 hour and limited to two visitors.

All visits will be subject to a Lateral flow test and must be in line with government guidance and our infection, prevention, and control measures. See attached link.

» Coronavirus (COVID-19) lateral flow testing in adult social care settings

What is the process for visiting?
All visits are pre-bookable to ensure all family and friends have the opportunity to visit the home.

Just a remainder of what to expect from your visit.

On Arrival

  • Please ring the main doorbell. Visitors must be well and members of their household to be well when visiting.
  • Temperature checks will be taken.
  • Your Lateral Flow test will then be taken in the porch area, and you will then be asked to wait in your car for 30 mins for test result.
  • Subject to a negative test you will be invited back to the porch area and asked to sign attendance register. In compliance with our infection prevention measures you will be asked to use hand gel to sanitise hands and provided with a facemask and Donn Apron and Gloves.
  • Staff will then take you to the designated indoor (conservatory) visiting area via the outside of the home. If you are visiting a relative on end of life care you will be taken to their bedroom and will be advised to use call bell towards the end of visit where staff will escort you to Donn and Doff PPE
  • Maximum of 2 visitors and a time limit of 1 hour per visit.
  • Face coverings and PPE must be worn throughout visit.
  • Unfortunately, we are unable to offer drinks during your visit at this present time.

Please click on the link below for further information and latest updated guidance:
» Guidance on care home visiting – GOV.UK (

Visiting a relative who is on end-of-life care
Should your relative become acutely unwell or be approaching their final days of life we continue to accommodate essential visits. In these circumstances we can allow up to 2 relatives from the same household to visit supported with a lateral flow test.

Visits outside of the home
 All visits out of the home will be supported with a robust risk assessment in line with current guidance.

» Visits out of care homes – GOV.UK (

Please do email Julie Tombs if you have any questions or concerns regarding visits within and outside the home.

What measures are we talking to keep your relative safe?
Since the early stages of the pandemic, we have had processes in place to protect everyone in our care. And these continue to be in place, ensuring Culliford House remains safe as it possibly can be:

  • Personal Protective Equipment (PPE):
    We continue to maintain sufficient levels of PPE
  • Covid-19 testing cycles:
    Our staff take part in weekly PCR testing and three times a week lateral flow testing, while our residents complete a PCR test every 28 days.
  • Vaccinations:
    Our staff team and residents have already received their second vaccination and Boosters
  • Safe admissions:
    We remain open to safe admissions, where new residents self-isolate for a 14-day period following discharge from hospital only. Following their self-isolation, all new residents will take a Covid-19 test and will join the same re-testing cycle as other residents.
  • Robust cleaning and infection controls:
    Our housekeeping teams continue to deliver enhanced cleaning and infection control practices, following the latest guidance and training at all times.
  • Full training and ongoing communications:
    Staff have received additional training in infection control and how to keep all our residents as safe as possible during the current pandemic, as well as receiving weekly, Covid-19 information and updates.

Supporting residents to live well

We are continuing to do everything we can to keep life as normal as possible for our residents during the pandemic. Being isolated and unable to see loved ones for weeks on end can have a detrimental effect on both physical and mental health, so it has been more important than ever to support our residents through this difficult time. We have been finding creative ways to provide entertainment and a sense of connection with others such as a pen-pal scheme, activity packs, games, virtual tours, and exercise classes. Our dedicated staff team is on-hand to support residents to stay in touch with their loved ones through regular letters, phone-calls, and video chats. They are also spending 1:1 time with residents to lower the risk of social isolation.

We will continue to adapt to the changing situation by trying to source additional items for our residents where needed and keeping our residents’ physical and mental health at the forefront of all we do.

New admissions to Culliford House
New residents will be required to self-isolate in their rooms for 14 days following hospital discharge only.

We will continue to complete a pre-admission assessment with all new residents, but this will be done via post, email or telephone/video calls.

Virtual Viewings 
At the current time we are able to offer virtual viewings of our home using video technology. You can request a real-time video tour. Please contact Culliford House to book a tour with Marnie Moors our Deputy Manager.

How do I get in touch about COVID-19
If you have any queries regarding our management of Covid-19, you can email