Information about how we continue to respond to COVID-19 at Culliford House.
COVID-19 information for Relatives
We have provided information about our continued response to the COVID-19 pandemic at Culliford House.
All visits will be subject to a Lateral flow test and must be in line with government guidance and our infection, prevention, and control measures.
What is the process for visiting?
All visits are pre-bookable to ensure all family and friends have the opportunity to visit the home.
Just a reminder of what to expect from your visit.
- Please ring the main doorbell. Visitors must be well and members of their household to be well when visiting.
- Temperature checks will be taken.
- Your Lateral Flow test will then be taken in the testing area, and you will then be asked to wait in your car for 30 mins for test result.
- Subject to a negative test you will be asked to sign an attendance register. In compliance with our infection prevention measures you will be asked to use hand gel to sanitise hands and provided with a facemask.
- Staff will then take you to the designated indoor (conservatory) visiting area via the outside of the home. If you are visiting a relative on end of life care you will be taken to their bedroom and will be advised to use call bell towards the end of visit where staff will escort you out.
- Face coverings must be worn throughout visit.
- Unfortunately, we are unable to offer drinks during your visit at this present time.
Other contact can still be supported via letters, emails, telephone calls and video calls using Skype/Zoom/Facetime
Visiting a relative who is on end-of-life care
Should your relative become acutely unwell or be approaching their final days of life we continue to accommodate essential visits. All End of Life visits are supported with a lateral flow test.
Visits outside of the home
All visits out of the home will be supported with a robust risk assessment in line with current guidance.
Please do email Julie Tombs if you have any questions or concerns regarding visits within and outside the home:
What measures are we talking to keep your relative safe?
Since the early stages of the pandemic, we have had processes in place to protect everyone in our care. And these continue to be in place, ensuring Culliford House remains safe as it possibly can be:
- Personal Protective Equipment (PPE):
We continue to maintain sufficient levels of PPE
- Covid-19 testing cycles:
Our staff take part in twice weekly LFD testing
Our staff team and residents have already received their third vaccination and Boosters
- Safe admissions:
We remain open to safe admissions.
- Robust cleaning and infection controls:
Our housekeeping teams continue to deliver enhanced cleaning and infection control practices, following the latest guidance and training at all times.
- Full training and ongoing communications:
Staff have received additional training in infection control and how to keep all our residents as safe as possible during the current pandemic, as well as receiving weekly, Covid-19 information and updates.
Supporting residents to live well
We are continuing to do everything we can to keep life as normal as possible for our residents during the pandemic. Our dedicated staff team is on-hand to support residents to stay in touch with their loved ones through supprting visits, regular letters, phone-calls, and video chats. They are also spending 1:1 time with residents to lower the risk of social isolation.
We will continue to adapt to the changing situation by trying to source additional items for our residents where needed and keeping our residents’ physical and mental health at the forefront of all we do.
We will continue to complete a pre-admission assessment with all new residents, but this will be done via post, email or telephone/video calls.
We are able to offer virtual viewings of our home using video technology or in person visits. We ask that you take a LFD Test on the day of your viewing. Please contact Culliford House to book a tour with Marnie Moors our Deputy Manager.
How do I get in touch about COVID-19
If you have any queries regarding our management of Covid-19, you can email Jeanette A’Court: