We are pleased to announce that we have achieved ‘Platinum’ status after upholding the stringent GSF Standards following our re-accreditation visit November last Year.
The GSF is a leading national standard and gives outstanding training to all those providing end of life care ensuring better lives for people along with recognised standards of care.
Suzanne Jackson Proprietor and Registered Manager said “with end of life care you only get one chance to get it right. We have a very strong team of individuals and work as one big extended family to give our residents the best experience we can, right up to their final days. Being able to receive this award again demonstrates our ongoing commitment to give the highest standards of care and we look forward to the on-going development with the GSF at Culliford House.”
As well as upholding the GSF Standards. Culliford House has also implemented numerous innovative projects to benefit the lives of our residents. One of these includes the ‘Red Bag’ Scheme, which ensures easy recognition of care home residents on the acute pathway with a stand out ‘Red Bag’. This, along with standardised documentation such as hospital transfer passports, Advance Care Plans and the development of treatment escalation planning is improving ‘Patient’ outcomes for all.
The collection of the award has been postponed until October this year and by the end of the year we plan to celebrate our success with you all.
Culliford house has been run for the past 34 years by Suzanne Jackson. Sadly, Suzanne’s mum Rita Moors and former proprietor passed away at Culliford House on 23rd September. But continues to run at the high standard set out by her mum Rita when she first opened Culliford House.
Rita was born on the 8th March 1933 and spent her childhood growing with her 3 siblings at Parsonage farm Fordington during the Second World War where both her parents farmed. She attended St Georges School in Fordington and later went on to Green school in Dorchester. Rita was a very talented and able pupil went on to study shorthand typing for 12 months at Weymouth technical college. On leaving college Rita went on to work for Thurman’s and Tilley’s of Dorchester before owning the shop and Post Office at Fordington where Rita worked as a postmistress for 22 years. Rita has 3 sons and a daughter, Suzanne.
Before owning Culliford House, Rita and her late husband Reginald also owned Montrose Residential Home in Prince of Wales Rd. Rita opened Culliford House in 1984.
Suzanne used to help her parents at Montrose by preparing breakfast for the residents’ before going to school and would help around the home in the evening.
At the age of 18 Suzanne decided she wanted to specialise in elderly care and worked full time for her parents. In 1984 they had moved to a larger property, which was the start of Culliford House. Rita maintained an active role at culliford house until 1993 when she stepped back from the day to day running and Suzanne assumed control. However, Rita kept her hand in by visiting culliford weekly to do her ‘top to bottom’ a check of the home to ensure high standards were maintained –Rita was very much a presence at Culliford house attending Christmas meals, Christmas and Easter Teas, staff meetings and would always personally thank staff for all their hard work.
Suzanne continues to work and develop the home and maintains the vision set out by her late mother. Suzanne is married and has a daughter. Suzanne hopes the business will continue in the family for generations to come.
Culliford House which employs 32 staff, has been recognised as an investor in people since 2003 and was awarded Bronze recognition in 2012 and again in 2014. This year we achieved Silver recognition which supports our business objectives and further develops good practice currently in place.
The aim of the home is to respond sensitively to the needs of each resident and their families. Our commitment is to provide the highest standard of residential and social care in a safe, comfortable and stimulating environment where individuality is recognised ensuring a person centered approach is adopted.
We pride ourselves in staff retention, training ,personal development and flexibility. Staff feel the approach by management makes them feel valued and appreciated and say it’s like working for an extended family and enjoy their work.
We are a Gold Standards Framework accredited home achieving commended status in March 2014.
The GSF is a nationally recognised framework which works to provide our residents with the best possible care within our care home environment. It is about helping our residents to live well for the rest of their lives. Assisting them to achieve the choices they want in their everyday care. We support our residents in achieving their wishes which are documented on their Advance Care Plan.
We document their preferred place of care. If this should be at Culliford House and they become less well or approaching end of life we do our upmost to avoid inappropriate admissions to hospital, should treatment be necessary then we strive for a swift discharge back to Culliford House where they can be cared for in their home with the staff they have built a rapport with.
Staff and residents at Culliford House are over the moon after the home was rated good across the board in its latest CQC inspection.
The report from the inspectors praised a number of areas, including the way residents were involved in the running of the home, training of staff and the activities that are available at the home.
Culliford House is very much a family operation as it has been owned by Rita Moors for more than 30 years and is run by daughter Suzanne Jackson as manager.
Suzanne said that it was important to celebrate homes that were doing a good job in the current climate and she was delighted that the good work they have been doing was recognised by the CQC.
She said the long serving management team and staff had all contributed to the success.
Rita, 82, who has lived in Dorchester all her life, said: “It’s a proper family home.”
Marnie said one of the most telling comments from the inspectors was when she asked if he would put his mother in their home and he said he would.
Quality manager Jeanette A’Court said: “Because it’s their home we do involved the residents in things that concern them about the home and have regular meetings. “We have also got residents on the health and safety committee and they contribute to meetings. “It’s an active home as well and we have lots of activities that people get involved with.”
The inspectors report said one resident told them: “The staff look after me well, I feel involved in what happens here and know that I am listened to.”